Business Analyst

Práca na dohodu, Plný úväzok
Bratislava

Job description

Key Responsibilities

  • Capture, analyze, and document business and functional requirements from internal stakeholders.

  • Map existing (“as-is”) processes, identify inefficiencies, and support the definition of improved (“to-be”) processes.

  • Prepare clear documentation, specifications, and user stories for development teams.

  • Collaborate with IT teams, UX designers, and compliance experts to translate business needs into implementable solutions.

  • Support customer journey mapping and contribute to the improvement of customer experience (CX).

  • Participate in workshops and working sessions with business users and partners.

  • Support testing activities (test case preparation, UAT coordination, validation of business logic).

  • Maintain up-to-date process and requirements documentation to support knowledge management.

  • Stay informed about AI and automation trends in financial services and contribute ideas for potential use cases (e.g., OCR, chatbots, automated scoring).

Qualifications & Experience

  • 2–4 years of experience as a Business Analyst, preferably in financial services, banking, or leasing.

  • Solid understanding of leasing products and processes (contract lifecycle, invoicing, insurance handling) is a strong advantage.

  • Experience with process mapping and requirements gathering techniques (BPMN, UML is an advantage).

  • Familiarity with agile delivery methods (Scrum, Kanban).

  • Exposure to digital projects (e-signature, workflow automation, omni-channel platforms) is an advantage.

  • Awareness of AI/automation concepts and willingness to learn how they can enhance digital processes.

  • Awareness of customer journey design and digital CX concepts.

  • Analytical mindset with strong attention to detail and documentation skills.

  • Strong communication and collaboration abilities to bridge business and IT teams.

  • Fluency in Slovak and English.

Benefits

  • Engaging projects across diverse industries, offering continuous professional challenges and growth opportunities

  • Tailor-made learning & development program, complemented by monthly in-house workshops to boost your skills

  • Flexible working hours and the possibility of home office

  • Modern, inspiring office environment with daily perks such as breakfast, fresh fruit, and yoga sessions

Company description

Ableneo is a technology and transformation partner that bridges business consulting with software engineering to drive meaningful change. With over 80 team members across four global offices and more than 11 years of experience, Ableneo has served over 50 clients, including notable organizations like ŠKODA, KBC Group, and Erste Group.

Our service portfolio includes:

  • AI & Data Enabling: Assisting clients in adopting AI technologies and implementing chatbot and large language model solutions.

  • Business Optimization & Efficiency: Offering AI-driven process automation, strategies for future-proofing companies, and workload optimization.

  • Product Design & Development: Providing competitive benchmarking, custom software development, customer experience and product design, and design systems.

  • Software Engineering: Delivering services such as Competence as a Service, Software Engineering as a Service, Team as a Service, and technology health checks.

Ableneo caters to both startups and established corporations, aiming to reduce the risk of failed innovation by providing expert teams and individuals to identify, evaluate, and implement impactful changes.

Alexandra Gašparová

alexandra.gasparova@ableneo.com